Outsourced Credit Control

We offer flexible solutions. From a full professional credit control service to helping collect payment of a few invoices each month, or even just to cover for staff while they are on leave. We can work with your existing team or be your team!

What are the advantages?

The benefit of a specialist credit control team

Without the recruitment, training and payroll costs.

Decreased payment times

Together with improved forecasting, streamlines budgeting and minimises the need for additional funding, which saves on borrowing fees.

Early resolution of disputed invoices

With insight into the root cause of recurring disputes. Improves cash flow and increases customer satisfaction.

Our services are tailored to suit your business

We appoint dedicated members of our team to you, irrespective of whether it is one credit controller or a whole team, enabling them to build an understanding of your customers and your business.

Our team are used to receiving details of outstanding invoices in many different formats. From direct access to Corporate ERP systems, Accounting system API’s and Microsoft Excel workbooks, to sheets of A4 paper, post-it notes and everything in between!

We always explain the options available and agree the ‘collection strategy’ (the sequence of calls, emails and letters) with you before contacting customers. We also ‘onboard’ as much information as we can about previous collections activity in order to ensure a seamless approach

Calls can be made and answered using your company name. We can even provide a dedicated telephone number for your customers to call.

Our programmes include

Credit control calls and emails

Using pro-active credit control techniques, identifying and resolving invoice disputes and determining payment dates prior to invoices falling due.

Written communication to customers

  • Account statements
  • Reminder 'dunning' letters
  • Letter before action (LBA)

Written communication to customers

Account statements

Reminder 'dunning' letters

Letter before action (LBA)

Escalation to internal contact

Liaising with an internal contact when necessary for query and dispute resolution.

Preparation for legal action

Seamless handover of non paying customers to our legal partner should further action be required.

Regular reviews

In the form of calls or online/face to face meetings. We keep you up to date with collections activity, disputed transactions, recurring issues and customer risk assessments.

Clear and transparent reporting

  • Payment forecasts
  • Disputed invoices
  • Non paying customers

Clear and transparent reporting

Payment forecasts

Disputed invoices

Non paying customers

Ready to maximise your cash flow?

Get in touch today and receive a complimentary consultation.

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